How can we help?
Email support@openskyelabs.xyz and a person will reply. Include your phone model and the app version from Profile › About Pepello.
Pepello can’t help in a medical emergency. Call 911 or your local emergency number. For questions about your dose or symptoms, contact your prescriber or pharmacist. Pepello support can’t give medical advice.
Common questions
Back up my log or move it to a new phone
Open Profile › Export my data and save the file somewhere safe. On the new phone, open Profile › Restore from backup and pick that file. Restoring replaces what is on the new phone.
Reminders don’t arrive
Check that notifications are allowed for Pepello in your phone’s settings, and on Android that “Alarms & reminders” is allowed too. Battery savers and Focus modes can hold reminders back. Profile › Reminders has the timing and quiet hours.
Stop sending my records with AI questions
Turn off Profile › Send my records with chat questions. After that only the conversation is sent.
Import my weight
Profile › Weight from Apple Health (or Health Connect on Android). Pepello reads weight only, when you tap Import, and never writes.
Delete everything
Profile › Delete all my data erases your log, settings and photos on this phone. To delete an account too, see Delete your account.
An AI answer looks wrong or unsafe
Please tell us: email us the question you asked and what the answer said (a screenshot helps). We read every report.
Privacy and your data
Read the privacy policy, see how to delete your account, or email privacy@openskyelabs.xyz.
Report a safety problem
If Pepello showed a wrong unit, a wrong calculation, or an answer that told you what dose to take, email support@openskyelabs.xyz with the subject “Safety report”. These go to the top of the list.
